Hi Eric, you also need to add UserID and Permission as attributes. e. g: my @TicketID = $RPC->Dispatch($user, $passwd, 'TicketObject','TicketSearch', Result => 'ARRAY', Limit => 100, StateType => 'Open', Queues => ['Raw'], TicketNumber => '2009082142%', Permission => 'ro', UserID => 1, # menas root@localhost ); I hope this will help you. PS: This is also a question level for the developer list next time! ;) -Martin On Aug 25, 2009, at 17:24 , Partington, Eric wrote:
Has anyone used the soap API to search for tickets? I am attempting to use this method to search for tickets in my otrs system (2.3.4) and I am having trouble determining what the minimum search requirements are.
Here is my search request, please let me know if there are items that I am missing as I always return no items found from the query.
my @TicketID = $RPC->Dispatch($user, $passwd, 'TicketObject','TicketSearch', Result => 'ARRAY', Limit => 100, StateType => 'Open', Queues => ['Raw'], TicketNumber => '2009082142%', );
print "RPC: Searching ticket and found ticketID: ".scalar(@TicketID)."\n";
Eric Partington | Security Monitoring and Compliance | Royal Bank of Canada |T: 416-348-4429
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