Hello, I am running OTRS 2.47 and it works great except that OTRS cannot access the database periodically:
Can't connect to MySQL server on '<servername removed>' (61) Traceback (57189): <...> Got no DBObject! (Full error text at end of this message)
Only 2-3 people are logged into this OTRS installation at any given time, so I'm having a difficult time accepting that the mySQL max-connections needs to be any greater than 100. That is the only concrete advice I've been able to find through searches. Thanks for any ideas you might have. - Jason. Hi Jason,there is a new ticket in "Raw"!otrs@<servername removed> (Cron Daemon) wrote:<snip> DBI connect('database=otrs;host=<servername removed>;','otrs',...) failed: Can't connect to MySQL server on '<servername removed>' (61) at /<path removed>/otrs/Kernel/System/DB.pm line 214 ERROR: OTRS-GenericAgent-13 Perl: 5.10.0 OS: darwin Time: Mon Dec 6 10:30:01 2010 Message: Can't connect to MySQL server on '<servername removed>' (61) Traceback (57188): Module: Kernel::System::DB::new (v1.105.2.1) Line: 188 Module: /<path removed>/otrs/bin/GenericAgent.pl (v1.59) Line: 85 Got no DBObject! at /<path removed>/otrs/Kernel/System/PID.pm line 81. <snip>https://<url removed>/index.pl?Action=AgentZoom&TicketID=109Your OTRS Notification Master Hi Jason,there is a new ticket in "Raw"!otrs@<servername removed> (Cron Daemon) wrote:<snip> DBI connect('database=otrs;host=<servername removed>;','otrs',...) failed: Can't connect to MySQL server on '<servername removed>' (61) at /<path removed>/otrs/Kernel/System/DB.pm line 214 ERROR: OTRS-PMAccount-13 Perl: 5.10.0 OS: darwin Time: Mon Dec 6 10:30:01 2010 Message: Can't connect to MySQL server on '<servername removed>' (61) Traceback (57189): Module: Kernel::System::DB::new (v1.105.2.1) Line: 188 Module: /<path removed>/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 80 Got no DBObject! at /Library/Webserver/Sites/otrs/Kernel/System/PID.pm line 81. <snip>https://<url removed>/index.pl?Action=AgentZoom&TicketID=110Your OTRS Notification Master Hi Jason,there is a new ticket in "Raw"!otrs@<servername removed> (Cron Daemon) wrote:<snip> DBI connect('database=otrs;host=<servername removed>;','otrs',...) failed: Can't connect to MySQL server on '<servername removed>' (61) at /<path removed>/Kernel/System/DB.pm line 214 ERROR: OTRS-PMAccount-13 Perl: 5.10.0 OS: darwin Time: Mon Dec 6 10:30:01 2010 Message: Can't connect to MySQL server on '<servername removed>' (61) Traceback (57187): Module: Kernel::System::DB::new (v1.105.2.1) Line: 188 Module: /<path removed>/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 80 Got no DBObject! at /Library/Webserver/Sites/otrs/Kernel/System/PID.pm line 81. <snip>https://<url removed>/index.pl?Action=AgentZoom&TicketID=108Your OTRS Notification Master