Hello Stefano,
Depending on the version you are coming from, it migth be needed for you to
reload the java script functions, so all the js gets correctly updated.
I happened to me during a migration from 2.4 up to 3.2 some in the middle
it started to show errors when loading different pages.
You have to look into FrontEnd::Agent::ModuleRegistration and try to set
all aspects to default and then set them back as you have them, it will
make the js to be availble.
Thats a shot, but it migth do it, also check some of the recomendations
from the upgrade file, it has some tricky things you migth have passed out.
Regards
2013/9/20 Finetti, Stefano
Hello,
After update to 3.2.10, I've noticed that if I try to reply to a customer ticket using the "reply" function into the ticket screen, I get this error:
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Fri Sep 20 10:49:14 2013 Message: Need ArticleType or ArticleTypeID! RemoteAddress: XXX.XXX.XXX.XXX RequestURI: /otrs/index.pl Traceback (22620): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.10) Line: 2022 Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.2.10) Line: 765 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.10) Line: 863 Module: /var/www/support.xxxxxxxxxxxxx.com/web/otrs/bin/cgi-bin/index.pl(unknown version) Line: 41
(I've masked some irrelevant but rather private information)
Any hint? It seems like the ArticleType is not set, but in the database, the table is just as it has to be:
email-externalemail-internal email-notification-extemail-notification-int fax note-externalnote-internal note-reportphonesms webrequest
-- *Lynx International Srl* *Stefano Finetti* *Customer Service Manager* *http://www.lynx-international.com*
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