Bernard PRE writes:
Hi,
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden You don't have permission to access /otrs/installer.pl on this server.
check that installer.pl is executable, and that /otrs points to the cgi-bin directory of your otrs installation directory /opt/otrs is the default place for otrs, but that needs to be changed to whatever place you installed to. /G
My config :
Mandrake 10.1 in my commonhttpd.conf : (i think my error is here !! but i don't understand) (this file is included in httpd.conf), I don't know where in must write this lines :
With mod_perl (speed!): ======================= Add this to the mod_perl stuff section in httpd.conf [...]
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On </Location> => The user must to be apache => I don't find the section where to add in commonnhttpd.conf ... I have try this :
<IfModule mod_alias.c>
Alias /icons/ /var/www/icons/ Alias /doc /usr/share/doc ScriptAlias /cgi-bin/ /var/www/cgi-bin/ ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/ <IfModule mod_perl.c> Alias /perl/ /var/www/perl/ Alias /cgi-perl/ /var/www/perl/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On </Location> </IfModule> </IfModule>
Thanks for your help,
Bernard
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