Re: [otrs] reply-to field in notification mails

Dear Viktor, why do you not send your emails directly from support@ ?? Cheers, Nils On 02.03.2011, at 16:33, Viktor Eszenyi wrote:

I've been searching for solution for a day now, in archive and forums, but I couldn't find a method to set the notification mail's "Reply-To" field. We're using OTRS 3.0.6, the specific use case is that we send notification emails to customers (through SMTP) about almost everything, from the address otrs@companyname.com, but in case the customer replies, we'd like those mails to arrive in support@companyname.com. Can somebody help me, how is that possible?

— Nils Leideck http://webint.cryptonode.de / a Fractal project