Re: [otrs] Remove system Email from CC field when answering a ticket

Hello Amit Sharma, It works, thank you ! Best regards. TanaT Amit Sharma a écrit :

Hi,

Here is the solution.

I tried and it worked for me as well!

http://lists.otrs.org/pipermail/otrs/2009-March/025993.html

regards, amit

--- On *Fri, 9/7/10, TanaT //* wrote:

From: TanaT Subject: [otrs] Remove system Email from CC field when answering a ticket To: otrs@otrs.org Date: Friday, 9 July, 2010, 9:58 PM

Hi,

It looks stupid, but I tried many settings without success...

If a customer send a message to my OTRS system : otrs@mycompany.fr http://in.mc324.mail.yahoo.com/mc/compose?to=otrs@mycompany.fr (fetched via POP3) When I use a template to reply to it, the system fills CC with otrs@mycompany.fr http://in.mc324.mail.yahoo.com/mc/compose?to=otrs@mycompany.fr I'd rather my users not to have to remove it manually...

How to leave it blank ?

(I tried both "yes" and "no" settings in Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeReplaceSenderAddress -> Ticket::Frontend::ComposeExcludeCcRecipients and other things... )

Thanks for reading.

Have a good day.

TanaT

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