19 May
2009
19 May
'09
7:33 p.m.
Hello all - a brand new user here... Is there an easy way, when looking at a ticket message, to create a new customer user? It seems to me that this would be a common flow: 1. User, reading website, sends message to support OTRS system 2. Support person finds message in queue and thinks "They might like to follow the progress of their tickets", and "I might want to initiate messages to them in future". 3. Support person clicks magic button to create Customer User based on the email sender. Is there such magic button? Then, ideally: 4. Any emails henceforth automatically get new footer which includes "You can follow the status of your tickets by doing XYZ" Is this possible? Many thanks, Quentin