I do this at my company.   Go to the root of your webserver folder and create an index.html file that contains only the following:

<meta http-equiv="Refresh" content="0; url=http://LONG URL TO YOUR CUSTOMER PAGE HERE">

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alessandro d'Ambrosio
Sent: Friday, January 08, 2010 9:31 AM
To: 'User questions and discussions about OTRS.'
Subject: [otrs] redirect customer user homepage

Hi,

I would like to redirect the customer user login page (http://mydomain/otrs/customer.pl) to another as http://mydomain to avoid that customer users type the full link.

I’ve tried to edit the httpd.conf  file but it doesn’t work…. Maybe not correctly J

How can I do?

Thanks

Ale