7 Feb
2006
7 Feb
'06
10:24 a.m.
Hello otrs, Does any one implemented any advanced reporting system in order to monitor: - operators activity: number of worked tickets; accounted time; login time; escalated tickets; etc ... - SLA; - first call resolution; - any other useful CS indicators; I think this should be next big move for OTRS, to improve the reporting system. Thanks for your attention, Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/