Re: [otrs] OTRS response from same emailid

On 05.03.2013 08:55, Kaushal Shriyan wrote:

Hi,

I have a specific issue is that any email response from the OTRS is via a specific emailid "sameemaild@domain.com mailto:sameemaild@domain.com" for all the queues in OTRS. meaning when the recipient receives email it comes from "sameemaild@domain.com mailto:sameemaild@domain.com" Any clue?

Look at your OTRS log. When agent answers via web, then there are messages appended to it like: [Tue Mar 5 13:13:20 2013][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'customer@client.ru,' from 'Agent Lastname via QUEUE-NAME '. HistoryType => SendAnswer, Subject => Re: [Ticket#1015566] ... If that from-address is correct, than your problem is not in OTRS. It may be a mail server rewriting "From:" for all OTRS-submitted mail. But first ensure that all correct in OTRS itself. -- Vadim Goncharov RU-Center NET Department http://www.nic.ru NET-SYS Group phone:+7(495)737-7646 (ext.4019)