Hi, Simon, I just ran into the same issue going from 3.0.6 to 3.0.10.
I fixed it by re-running SetPermissions.pl script, but instead of targeting
/opt/otrs (which, per instructions in UPGRADING is a symoblic link)
I targeted the actual directory, /opt/otrs-3.0.10
Voila, things started working. I've opened
http://bugs.otrs.org/show_bug.cgi?id=7748
Best,
-at
P.S.
Here are my notes on my upgrade troubles:
We just upgraded from 3.0.6 to 3.0.10 using the source tar ball.
otrs came up as text only after the upgrade, so I checked the httpd
error log and copied over the following after seeing gobs of HTTP 404
not founds:
cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/skins/Agent/default/css-cache/
/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/
cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/js/js-cache/
/opt/otrs/var/httpd/htdocs/js/js-cache/
cp -rp /opt/otrs.save.most.recent.backup/var/httpd/htdocs/skins/Agent/ivory/css-cache/
/opt/otrs/var/httpd/htdocs/skins/Agent/ivory/css-cache/
Now our OTRS site comes up pretty but still does not work: clicking
on the page elements does not do anything, and I do still see some 404
Not Founds in the error log:
"GET /otrs-web/js/js-cache/CommonJS_a030e1015ec8f794ebfc487d740ab5ca.js
HTTP/1.1" 404 339
"GET /otrs-web/js/js-cache/ModuleJS_5053768fc48162ed00f359bb1510c2ac.js
HTTP/1.1" 404 339
"GET /otrs-web/js/js-cache/CommonJS_a030e1015ec8f794ebfc487d740ab5ca.js
HTTP/1.1" 404 339
"GET /otrs-web/js/js-cache/ModuleJS_5053768fc48162ed00f359bb1510c2ac.js
HTTP/1.1" 404 339
Looks like the web site is not working because I am missing some
javascript... and then we noticed files under /opt/otrs did not have
the correct permissions. On a hunch, I reran the setpermissions
script targeting the /opt/otrs-3.0.10 directory rather than /opt/otrs,
and now it works great!
Best,
-at
On Tue, Aug 23, 2011 at 7:42 AM, Simon GARESTE
Hi,
I have a problem concerning the upgrade from 3.0.4 to 3.0.10. I think I did all the differents steps described on the UPGRADING file, but I end up on a page without any css. On chromium, it indicates that my browser is too old, on chrome I got the page, I'm (apparently) connected, but no css nor js. The console of the debugging tool of chrome indicates that I have a 404 not found on the css-cache file CommonCSS, on the js-cache files ModuleJS and CommonJS, and so (I guess it induces) I have 3 uncaught type errors in index.pl, about Objects that have no method Ready. I did delete the cache, using the bin/otrs.DeleteCache.pl, so how comes?
Thank you,
Simon
-- Simon Gareste Support& Development Engineer -- Consortium Scilab Digiteo Domaine de Voluceau Rocquencourt - B.P. 105 78153 Le Chesnay Cedex --
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