How do you create your tickets? Email or phone? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christian Sent: Tuesday, January 09, 2007 4:05 AM To: otrs@otrs.org Subject: [otrs] Pre-defined subject Hello, I'm interested to have have pre-defined subject like mentionned in this topic: http://article.gmane.org/gmane.comp.otrs.user/10214/ Anyone can post or send me the script please ? Thx. Chris P.S. Same question about the queues: how to asing a default queue instead of the "-" ? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/