Thanks to all of you especially to James and Morgan...

I used morgan's answer but james knowledge olso helped me out to customize it further..

Thanks to both of you.

Regards,

Sarper

On Tue, Oct 27, 2009 at 10:29 AM, James Morgan <james.morgan@vernet.net.au> wrote:
That also is a good idea and not one I've looked into previously.

What version was it added in?

________________________________

From: otrs-bounces@otrs.org on behalf of Marco Vannini
Sent: Tue 27/10/2009 7:25 PM
To: sarper.saridal@gmail.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Customer ticket screen [Urgent]


If this is just for queue what about

CustomerPanelOwnSelection:
Here you can insert the Queues, which the customer can select in the Customer-Interface



in sysconfig   Ticket -> Frontend::Customer::Ticket::ViewNew ?




On Tue, Oct 27, 2009 at 8:43 AM, Sarper SARIDAL <sarper.saridal@gmail.com> wrote:


       Hi James,

       Can you please point me to which file to edit.

       and / or send me the code for it.

       I don't want other queues (TO) field to be selected by customers but while doing that :

        i don't want to change the queue types from users to admin so they don't see it. That's not what i want.

        I just want to force them to have one option by default in the TO field and your way of solving seems to be the only way.

       Thanks & Regards,

       Sarper




       On Tue, Oct 27, 2009 at 12:27 AM, James Morgan <james.morgan@vernet.net.au> wrote:


               To answer your first question I simply modified the template for that page to change the combobox to have only one option rather than retrieving from the database.



               From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Sarper SARIDAL
               Sent: Tuesday, 27 October 2009 2:59 AM
               To: otrs@otrs.org
               Subject: [otrs] Customer ticket screen [Urgent]



               Hi all,

               Is it possible to disable the TO field while creating a ticket?

               Or set it as a predefined field and not allow users to change... (hashed field)

               2 nd question is it possible to set service type field to a MUST field.

               It is really urgent for me if someone has an answer or a workaround solution it will be great!

               Sarper


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