Just some more note: I've seen this error is generated in Syslog error OTRS-CGI-10 Link state 'ParentChild' not found in the database! everytime I browse to one of those parent-child linked tickets. Looking at the code, I've seen that this error is generated by Kernel/System/LinkObject.pm module, right after looking at link_state table. But this table only contains "Valid" and "Temporary" states. The value 'ParentChild' is contained in link_type table, instead. Is this a bug or what? Ciao, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di CARNINO Daniele Inviato: lunedì 7 luglio 2008 9.58 A: User questions and discussions about OTRS.org Oggetto: [otrs] R: Ticket ACL CloseParentAfterClosedChilds Thanks for the tips, guys. Anyway, I'm trying 2.3.0 b3 where CloseParentAfterClosedChilds 1.9 is included in the distribution and this errors are gone. But despite of this... this ACL doesn't seem to work! The Close function is displayed and functional even in father tickets with children still open... There's anyone here who use this ACL with success? Greets, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Shawn Beasley Inviato: mercoledì 2 luglio 2008 19.20 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] Ticket ACL CloseParentAfterClosedChilds Torsten Thau wrote:
Hi Daniele,
Can't locate object method "LinkList" via package "Kernel::System::LinkObject" at /opt/otrs//Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm line 67.
I'm running OTRS 2.2.7 and i use latest version (1.9) of CloseParentAfterClosedChilds.pm
OTRS 2.2.7 uses Kernel::System::LinkObject which doesn't provide the required method. But it can be found in the LinkObject2-package in Kernel::System::LinkObject2.
Be ware that link object 2 is not compatable with links created in link object, as link object 2 was designed to work with OTRS::ITSM, this can lead to your linked objects not being displayed correctly or other problem. The link object module is being redesigned to avoid this issue in the future.
Any idea? Why a double slash after /opt/otrs in the error? It is normal?
...this should not cause any problems.
regards, Torsten Thau
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