Hi, Martin.

My permissions are like this:

[root@myserver otrs]# ls -la Kernel/Config/Files/

total 2016

drwxrwx---. 2 otrs apache 4096 Feb 17 10:15 .

drwxrwx---. 3 otrs apache 4096 Jan 31 10:37 ..

-rw-rw----. 1 otrs apache 82022 Dec 17 15:22 FAQ.xml

-rw-rw----. 1 otrs apache 1633 Dec 17 15:15 FrameworkITSMCore.xml

-rw-rw----. 1 otrs apache 733 Dec 17 15:14 FrameworkITSM.xml

-rw-rw----. 1 otrs apache 302448 Dec 4 20:17 Framework.xml

-rw-rw----. 1 otrs apache 2728 Dec 17 15:15 GeneralCatalog.xml

-rw-rw----. 1 otrs apache 21212 Dec 4 19:24 GenericInterface.xml

-rw-rw----. 1 otrs apache 1714 Dec 17 15:16 ImportExport.xml

-rw-rw----. 1 otrs apache 46475 Dec 17 16:00 iPhoneHandle.xml

-rw-rw----. 1 otrs apache 488205 Dec 17 15:15 ITSMChangeManagement.xml

-rw-rw----. 1 otrs apache 39634 Dec 17 15:15 ITSMConfigItem.xml

-rw-rw----. 1 otrs apache 20650 Dec 17 15:15 ITSMCore.xml

-rw-rw----. 1 otrs apache 8799 Dec 17 15:15 ITSMService.xml

-rw-rw----. 1 otrs apache 33632 Dec 17 15:15 ITSMTicket.xml

-rw-rw----. 1 otrs apache 17070 Dec 4 19:24 ProcessManagement.xml

-rw-rw----. 1 otrs apache 4145 Dec 4 19:24 Scheduler.xml

-rw-rw----. 1 otrs apache 7679 Dec 16 16:45 Support.xml

-rw-rw----. 1 otrs apache 19219 Dec 17 15:53 Survey.xml

-rw-rw----. 1 otrs apache 8723 Dec 17 16:04 SystemMonitoring.xml

-rw-rw----. 1 otrs apache 641 Dec 17 15:15 TicketITSMService.xml

-rw-rw----. 1 otrs apache 6195 Dec 17 15:15 TicketITSMTicket.xml

-rw-rw----. 1 otrs apache 519197 Dec 4 20:17 Ticket.xml

-rw-rw----. 1 otrs apache 14936 Dec 17 15:32 TimeAccounting.xml

-rw-rw----. 1 apache apache 320574 Feb 17 10:15 ZZZAAuto.pm

-rw-rw----. 1 otrs apache 2160 Feb 6 22:56 ZZZACL.pm

-rw-rw----. 1 apache apache 23459 Feb 17 09:48 ZZZAuto.pm

Regards,

Willian Silva

2014-02-18 4:46 GMT-03:00 Martin Gruner <martin.gruner@otrs.com>:

Hi Willian,

can you please post the file permissions in your Kernel/Config/Files
directory?

Regards, mg

Am 17.02.14 19:41, schrieb Willian Silva:

> Hi folks,
>
> I've been facing off an issue and I'll appreciate any help to solve it.
>
> In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running
> every 10 minutes by the otrs user cron jobs. But, the tickets aren't
> created in the system from customers' e-mail.
>
> In the system log, the follow message shows up every 10 minutes:
>

> /Can't create PID PostMasterMailbox, because it's already running/
> /

> /
> I've been tried to run that script by myself on the CentOS 6 server (I'm
> using Perl v5.10.1). However, the follow message shows up:
>
> # /opt/otrs/bin/otrs.PostMasterMailbox.pl

> <http://otrs.PostMasterMailbox.pl> -f 1 -d 2
>
> /NOTICE: PostMasterMailbox.pl is already running but is starting again!
> /
> /Segmentation fault/
> /

> /
> Any ideas about this "Segmentation fault" ?
>
> I think that's the point.
>
> Regards,
>
> Willian Silva.
>
>
>
>
>

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