Re: [otrs] Mail Filtering on windows otrs 2.0

Hi Aaron, Aaron Blackwell schrieb:

Is there a way to filter mail on windows otrs 2.0 via the subject line. I want to have customers be able to put their customer number in the subject line and it tag it reguardless of their email address.

Use PostmasterFilter. It is independent of the used OS. Search via regex the customer number and store it in e.g. X-OTRS-CustomerNo Bye, Alex