Hi,

I´m configuring my OTRS and I´m looking for a possibility to show the "priority" color of echt ticket in the Dashboard.
Example:
A customer creates a ticket with Prio 3 then the ticket color in the dashboard should be '#ffcccc'.

The second thing I want to get to work is, that if the ticket is comming near the "dead time" of an SLA / Service that the Prio and Color should be changed. Lets say the SLA is configured that the solution time is 8 hours. So the color of the ticket should change when the solution time is down to 4 hours and then when the time is down to 2 hours.

Has someone a Script or a hint for me how to make these changes happen?

Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik

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