Frank Tailor wrote : [...]
Yes. Contribution/backport, that's my point. Why not contributing to OTRS it self (because most of the changes related to OTRS base, not as a own extension with new functionality like OTRS::ITSM or OTRS Manager - by the way, which I really like :) ). [...]
Well, I'm not really sure if this form of contribution isn't already done. BTW, there are several contributions from cape IT members to the mailing list :) Perhaps the bugs are fixed under another name or by other members of cape IT. If not this would be counterproductive since OTRS is the basis of CiCS. So a bug would either also bother CiCS users or cape IT would have to release a fixed CiCS version every time a new OTRS version is published because of the unfixex OTRS basis. And perhaps the offered CiCS modules apart from CiCS itself are compatible with a normal OTRS installation. Regarding the features of CiCS itself it would certainly be great to backport some of them to OTRS but IMHO no one expects this from open source authors. IMHO bug fixing is obligatory and backporting is voluntary regarding fairness. Perhaps Torsten can comment the bug fixing and backporting. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de