-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 [Sorry for the long length of this, I've tried to cut down on the log snippets where possible...] On Fri, 11 Jun 2004 17:16:45 +0200, Robert Kehl scribbled down: <snip error message>
Comment line 5 in apache2-perl-startup.pl, and add these lines after line 5: <snip> Now try again.
The perl startup script works fine now. That's one problem solved, at least.
Where is your Perl located? Isn't that at a different location than /usr/bin/perl, say: /usr/local/bin/perl? If so, you should create a link in /usr/bin, pointing to the real location. Alternatively, you may change every bingbang line. These are about 60.
It's located at /usr/local/bin/perl, however there is a symlink from /usr/bin/perl to /usr/local/bin/perl so this shouldn't cause any problems.
Any help would be really appreciated, specifically, are there any debug options for otrs, I checked the docs but that section has yet to be written :)
You may switch on Debugging in many modules. If it would make sense (ie. if it were implemented in the module's code), you will find s.th. like the following towards the head of the file bearing the module:
$Self->{Debug} = 0;
I've turned on debugging for all modules and still I can't see anything which would explain what's happening... [Fri Jun 11 18:59:09 2004][Debug][ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler][80] Global handle started... [Fri Jun 11 18:59:09 2004][Debug][Kernel::Language::new][82] UserLanguage = en [Fri Jun 11 18:59:09 2004][Debug][Kernel::Language::new][92] Kernel::Language::en load ... done. [Fri Jun 11 18:59:09 2004][Debug][Kernel::Language::Get][188] ->Get('Fri') Is not translated!!! [Fri Jun 11 18:59:09 2004][Debug][Kernel::Language::Get][188] ->Get('Jun') Is not translated!!! [Fri Jun 11 18:59:09 2004][Notice][Kernel::System::Auth::DB::Auth] User: 'root@localhost' tried to login with Pw: 'root' (1/roK20XGbWEsSM/roK20XGbWEsSM/ro/62.3.218.17) [Fri Jun 11 18:59:09 2004][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: 62.3.218.17). In /var/log/messages: Jun 11 18:54:58 solaris pid 82541 (httpd), uid 80: exited on signal 11 Jun 11 18:54:58 solaris pid 83315 (httpd), uid 80: exited on signal 11 Jun 11 18:59:09 solaris pid 83269 (httpd), uid 80: exited on signal 11 ...and httpd-error.log seems to suggest that I'm missing some config parameters - this doesn't look as though it'd cause OTRS to segfault though? Error: Config.pm No value for 'LogModule::LogFile::Date' in Config.pm found! Error: Config.pm No value for 'LogSystemCacheSize' in Config.pm found! Error: Config.pm No value for 'Database::Limit' in Config.pm found! Error: Config.pm No value for 'Database::DirectBlob' in Config.pm found! Error: Config.pm No value for 'Database::Attribute' in Config.pm found! Error: Config.pm No value for 'Database::QuoteSingle' in Config.pm found! Error: Config.pm No value for 'Database::QuoteBack' in Config.pm found! Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Error: Config.pm No value for 'User::PreferencesModule' in Config.pm found! Error: Config.pm No value for 'CustomerUser1' in Config.pm found! Error: Config.pm No value for 'CustomerUser2' in Config.pm found! Error: Config.pm No value for 'CustomerUser3' in Config.pm found! Error: Config.pm No value for 'CustomerUser4' in Config.pm found! Error: Config.pm No value for 'CustomerUser5' in Config.pm found! Error: Config.pm No value for 'CustomerUser6' in Config.pm found! Error: Config.pm No value for 'CustomerUser7' in Config.pm found! Error: Config.pm No value for 'CustomerUser8' in Config.pm found! Error: Config.pm No value for 'CustomerUser9' in Config.pm found! Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Error: Config.pm No value for 'CustomerUser1' in Config.pm found! Error: Config.pm No value for 'CustomerUser2' in Config.pm found! Error: Config.pm No value for 'CustomerUser3' in Config.pm found! Error: Config.pm No value for 'CustomerUser4' in Config.pm found! Error: Config.pm No value for 'CustomerUser5' in Config.pm found! Error: Config.pm No value for 'CustomerUser6' in Config.pm found! Error: Config.pm No value for 'CustomerUser7' in Config.pm found! Error: Config.pm No value for 'CustomerUser8' in Config.pm found! Error: Config.pm No value for 'CustomerUser9' in Config.pm found! Error: Config.pm No value for 'CustomerUser10' in Config.pm found! Error: Config.pm No value for 'Sendmail' in Config.pm found! Error: Config.pm No value for 'SendmailBcc' in Config.pm found! The last several lines are: Debug: Config.pm ->Get('TicketNumberGenerator') --> Kernel::System::Ticket::Number::DateChecksum Debug: Config.pm ->Get('TicketIndexModule') --> Kernel::System::Ticket::IndexAccelerator::RuntimeDB Debug: Config.pm ->Get('TicketStorageModule') --> Kernel::System::Ticket::ArticleStorageDB Debug: Config.pm ->Get('Sendmail') --> Error: Config.pm No value for 'Sendmail' in Config.pm found! Debug: Config.pm ->Get('SendmailBcc') --> Error: Config.pm No value for 'SendmailBcc' in Config.pm found! Debug: Config.pm ->Get('FQDN') --> support.pinklemon.net Debug: Config.pm ->Get('Organization') --> PinkLemon Internet Services Debug: Config.pm ->Get('ArticleDir') --> /opt/otrs/var/article Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('AuthModule') --> Kernel::System::Auth::DB Debug: Config.pm ->Get('DatabaseUserTable') --> system_user Debug: Config.pm ->Get('DatabaseUserTableUserID') --> id Debug: Config.pm ->Get('DatabaseUserTableUserPW') --> pw Debug: Config.pm ->Get('DatabaseUserTableUser') --> login Then the same line repeated about 40 times: Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Debug: Config.pm ->Get('DefaultCharset') --> iso-8859-1 Then it just segfaults again: [Fri Jun 11 19:13:12 2004] [notice] child pid 83975 exit signal Segmentation fault (11)
I hope this helps a bit,
Thanks for your help, at least I'm getting somewhere now :)
- --
- -jamie