9 Jan
2012
9 Jan
'12
7:37 a.m.
On Mon, 9 Jan 2012 11:58:02 +0530, "Nikhil Joshi"
Hi,
Can we add numbers to the customized ticket states?
For instance
Can I have added new ticket states as
1.New
2.Acknowledged
3.Waiting
4.Completed
5.Closed...
Is this valid??
Hi, Yes you can. But you have to reconfigure a lot. I recommend using ACLs (see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68) to force the next state based on the current one. Regards, Roy Kaldung -- Roy Kaldung e-mail: roy@kaldung.com