Re: [otrs] Don't send Auto-Response for msgs from certain senders

Robin Bowes wrote:

More information:

If I send directly to the "otrs-monitor@example.com" address, the ticket is created in the "Junk" queue.

If I send to an alias we have set up "eng@example.com" which includes "otrs-monitor" in the list of mailboxes it copies the mail to, the ticket is created in the "Raw" queue.

OK, so I've got it working by setting some email addresses correctly. Looks like we need to have a think about what email address we use for what purposes and set up some queues in OTRS to auto-filter incoming msgs. Thanks for the help so far. I'm sure I'll have more questions pretty soon! R.