Hello everyone, Is there any way of mapping SLA with the queue, In my setup each queue has different SLA. My aim of doing this is : when a customer selects a queue, SLA associated with that queue should automatically come in SLA field. Any help would be appreciated. Thanks & Regards Arpit Gupta =====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you