All, I am trying to get the FAQ module to install on our installation of OTRS and am getting the following sequence of errors: Notice: No Such Package FAQ-1.2.4! Error: ERROR: duplicate key violates unique constraint "groups_name_key" Notice: Group: 'faq_admin' ID: '10' created successfully (1)! Error: ERROR: relation "faq_category_group" already exists this is on OTRS 2.2.0 rc1 . Previously we had installed FAQ 1.2.2 but found it not to be working - this is why we tried the upgrade. I am certian that there will be responses that center around the use of the rc1 release instead of the final release - we know that there could be some issues, but we had to use the rc1 release as the production version because of vacations/leave within the group. We do plan to move to 2.2.0 final soon, but we cannot at this time. Thanks, -Jason -- Jason Hill jahill@iastate.edu ISU Veterinary Teaching Hospital Ames, IA 50011