HI I have a small issue

What I want is that when I close the ticket in OTRS! I have a screen where I can add anything i.e reason for closing the ticket.

And ticket is closed

Right now when I go and compose a message it just sends and email and closes the ticket

I can use customer notification for in the same email or can I have  the closed notification activated with a custom message ?

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

 C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com