Interesting - our users and management hated the cerberus interface! Too brash, too flashy, too many colours, too american!
It was a lot of fun playing with OTRS; unfortunately, our company has chosen to use Cerberus instead, and there isn't much I can do with it. The handlers/operators here simply didn't care for OTRS user interface.
I'm still interested in getting OTRS to a level where some of our customers can use it, so I might be back from time to time to see how things are going. I would have liked to contribute to the development too.
Sh*t happens I guess :-(
Thanks to the OTRS team too!
-joho _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
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