Hi there,

 

My agents are still always asking for outlook features …

 

For example, they need group address ….

 

We have a ldap connection for customers, agents, internal generic mailboxes ….

 

Agents would like to have a feature to make group of “customers” (can be internal addresses, generic mailboxes and so on).

 

I know there is a company feature inside OTRS, but I don’t think it will do the trick. (as we have a LDAP connection)

 

Is there a way to make group of users ???

 

Many thanks …

 

Philippe

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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