Hi Brice, On Wed, Feb 18, 2004 at 02:02:25PM +0100, Brice Levy wrote:
Our OTRS system uses the default Kernel::System::Ticket::ArticleStorageDB (because apache does not run as otrs), and I would like to be able to store larger tickets than the default. OTRS doc says i have to use max_allowed_packet=8M in mysql configuration. I have created (following MySQL doc) a file named my.cnf containing : -- [mysql] set-variable = max_allowed_packet=8M -- The file is located in the mysql data dir. I have restarted mysqld and apache, but i still get a "Got a packet bigger than 'max_allowed_packet'" error in OTRS logs when i send a mail with a large attachement. I have tried to place the file in /etc/my.cnf , and in ~otrs/.my.cnf but I still get the same error. Has anyone tried to tweak this ? Is it a mysql or otrs issue ?
Normally /etc/my.cnf works (in my cases). If not, maybe this helps you: http://www.mysql.com/documentation/mysql/bychapter/manual_Using_MySQL_Progra...
Thanks, Brice
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