Hello,

I am trying to find a way to use Event Notifications to send activity updates to users (not just the agent or customer user).   I setup a Notification with “Add Note” as the trigger, and it created a very nasty loop sending hundreds of e-mails since it reported the notification as another add note.  Infinite Loop! L

What I want is anytime anything is done to a ticket, the system will send a notification without creating a loop.   Can this be done???

~Tim