Or you create the tickets in a General Staff queue and create 3 jobs and let : GenericAgent job 1 run every 10 minutes from 05h (?) till 12h and move the tickets to Staff 1 queue GenericAgent job 2 run every 10 minutes from 12h till 18h and move the tickets to Staff 2 queue GenericAgent job 3 run every 10 minutes form 18h till 05h and move the tickets to Staff 3 queue Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Nils Breunese (Lemonbit) Verzonden: maandag 11 februari 2008 17:31 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Feature Question Damian Williams wrote:
Problem is that the Generic Agent appears to run tasks at specific times rather than in bands of time.
You could run the jobs when the shifts change. Any tickets left from the afternoon shift could be re-assigned to the evening staff at a particular time for instance. To automatically assign the tickets to agents based on the time of day you could use PostMaster filters: http://doc.otrs.org/2.2/en/html/x1269.html#email-receiving-filter Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/