Samphan Raruenrom wrote:

> On 6/28/07, Nils Breunese (Lemonbit) <nils@lemonbit.nl> wrote:
>> Samphan Raruenrom wrote:
>> > Nils Breunese (Lemonbit) wrote:
>> > What we want is to let users see all the "replies" in a ticket.
>> > The users want to see all the replies/bodies of a ticket, not just
>> > the latest reply and the hierarchy of links on the top part
>> > as in the ticket zoom view now.
>> > I think this is the normal behavior in Trac and
>> > Bugzilla/Issuezilla, isn't it.
>>
>> Ok, there is a setting in OTRS to get that behavior.
>> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom ->
>> Ticket::Frontend::ZoomExpand: yes.
>
> Nice. Thanks.
> That works for the admins now.
> How about the customers?
> I want them to be able to see the tickets in this way?
> I don't see the configuration for this in
> SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom

I don't know, we don't use the customer interface. But if this
setting is not available there you might want to file a bug report
with OTRS.

Anyone know a way?