Re: [otrs] Auto Responses not send for ticket creation

Thanks Sujeewa! From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Sujeeva Tissaarachchi Sent: Sunday, September 17, 2017 10:11 AM To: User Questions and Discussions About OTRS. Subject: Re: [otrs] Auto Responses not send for ticket creation Hi Aruna, Yes, agents can create tickets into queues through the agent login Menu Navigation Path: Tickets->New Phone Tickets Tickets->New Email Tickets This facility is for ServiceDesk Analysts to create tickets on behalf of customers. Best Regards, Sujeeva Tissaarachchi _____ From: k .Aruna Chandralal Perera To: 'Sujeeva Tissaarachchi' ; 'User questions and discussions about OTRS. ' Sent: Friday, 15 September 2017, 13:48 Subject: RE: [otrs] Auto Responses not send for ticket creation Hi Is there way that agents can create tickets into the queues like customer users do. ? I use OTRS 5 Regards Aruna Chandralal From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Sujeeva Tissaarachchi Sent: Thursday, September 14, 2017 9:53 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Auto Responses not send for ticket creation Hi Balázs, Thanks for your message. However, this is not Notification Sender whereas this is Auto Response. I will put an update once I get through this. Best Regards, Sujeeva Tissaarachchi _____ From: Úr Balázs To: User questions and discussions about OTRS. Sent: Thursday, 14 September 2017, 11:25 Subject: Re: [otrs] Auto Responses not send for ticket creation 2017-09-13 1:57 GMT+02:00 Sujeeva Tissaarachchi :

I have an issue in Auto Responses only for "default reply (after new ticket has been created)" It send all the emails but not this.

Hi Sujeeva, Please check, if a correct email address is set in Framework → Core → NotificationSenderEmail. We had a similar issue, and this was the solution. Regards, Balázs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs