Hi,
we are going to upgrade our OTRS from 2.0.4 to 3.1.2. in order to be able to rollback our customercare manager asked us to disable the erasing of emails from server.
In this way if they found problems we can roll back and reapply everything. I think its stupid but.. its just my opinion.
Our email are all POP3. Is the otrs.PostMasterMailbox.pl script the one that download the emails ? (im a newbie on otrs sorry)
How can I modify such script to do not permit it do delete the email from the server ?
Br,
Luca Domenella
T: +39 0698962316
E: luca.domenella@bwinparty.com
bwin Italia
Via Adolfo Ravā, 124
00142 Roma (RM)
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