11 Jan
2010
11 Jan
'10
3:41 p.m.
Hi, Is it possible to set a SLA for a queue? I tried to create a service and a sla but when the user creates a new ticket it is not shown in the drop down list. Regards, Zak ##################################################################################### This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. #####################################################################################