[otrs] Register custom module in OTRS

14 Oct 2010

      Hi,

We are in the process of developping a custom module to OTRS to simply 
reopen the ticket in agent interface.

Both modules (HTML for menu and system for the functionality) are 
written . The menu link in the ticket shows properly with correct 
parameters.

The problem exists when i press the link of the menu and gives the 
following error :

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Oct 14 15:54:15 2010

Message: Module Kernel::Modules::AgentTicketReopen not registered in 
Kernel/Config.pm!

Traceback (27682):
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 684
    Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

In the kernel/config.pm i putted the following configurations :

# for ticket zoom menu
$Self->{'Ticket::Frontend::MenuModule'}->{'990-Reopen'} =  {
     'Action' => 'AgentTicketreopen',
     'Module' => 'Kernel::Output::HTML::TicketMenuReopen',
     'Name' => 'Reopen'
};

# for ticket preview menu
$Self->{'Ticket::Frontend::PreMenuModule'}->{'990-Reopen'} =  {
     Action => 'AgentTicketReopen',
     Module => 'Kernel::Output::HTML::TicketMenuReopen',
     Name => 'Reopen'
};

# modulo para reabrir tickets
$Self->{'Kernel::Modules'}->{'990-Reopen'} =  {
     Action => 'AgentTicketReopen',
     Module => 'Kernel::Modules::AgentTicketReopen',
     Name => 'Reopen'
};

What else is missing ?

Thank you in advance
Rui

-- 
Rui Francisco
Infraestruturas Aplicacionais | Applicational Infrastructures
FCCN
Av. Brasil,nº 101
1700-066 Lisboa - Portugal
Telefone|Phone: +351 218440100; Fax: +351 218472167
http://www.fccn.pt
-----------------------------------------------------

Aviso de Confidencialidade

Esta mensagem é exclusivamente destinada ao seu destinatário, podendo conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o telefone +351 218440100 devendo apagar o seu conteúdo de imediato.
This message is intended exclusively for its addressee. It may contain CONFIDENTIAL information protected by law. If this message has been received by error, please notify us via e-mail or by telephone +351 218440100 and delete it immediately.