Sorry do you mean "Additional ITSM Fields"?
Click on freefields while zoomed into a ticket, no documentation is
necessary for this. Although I suppose if you've customized things there may
be an permissions issue.
The "Title" line could also be edited when forming responses to the
user/customer just don't modify the ticket tracking information.
LQ
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of bis
Sent: Wednesday, February 11, 2009 9:52 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Editing the subject line of a ticket
Thanks very much for your help - really appreciate it -
would it be possible to refer me to the relevant section of the
documentation where I can learn how to edit the ticket title in the
freefields (and which file to edit)?
Best
Bis
--- On Wed, 11/2/09, Obee, Daniel wrote:
From: Obee, Daniel
Subject: Re: [otrs] Editing the subject line of a ticket
To: "User questions and discussions about OTRS."
Date: Wednesday, 11 February, 2009, 12:59 PM
The ticket title can be edited in the freefields.
Greets
Daniel
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