Hi We have OTRS 5 in place at the moment, all is working well except for when we receive emails in from certain users who have the following footer in their emails *Kind Regards / Mit **freundlichen Grüßen / **Freundliche **Grüße** / **Saludos cordiales / **Saygılarımla / **Cordialement* Were working on the assumption that the issue has something to do with the character set, our database is working in UTF8, with the following settings in my.cnf [client] default-character-set=utf8 [mysqld] character-set-server=utf8 The show variables statement shows the following SHOW VARIABLES LIKE "character_set_%"; +--------------------------+----------------------------+ | Variable_name | Value | +--------------------------+----------------------------+ | character_set_client | utf8 | | character_set_connection | utf8 | | character_set_database | utf8 | | character_set_filesystem | binary | | character_set_results | utf8 | | character_set_server | utf8 | | character_set_system | utf8 | | character_sets_dir | /usr/share/mysql/charsets/ | +--------------------------+----------------------------+ So it seems that everything is set to be UTF8 and as such should be able to handle the different character sets. Every time we get a mail in with the special characters we get the following error "There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: [Thu Feb 11 22:24:12 2016] otrs.Daemon.pl: DBD::mysql::db do failed: Incorrect string value: '\xC4\xB1lar\xC4...' for column 'a_body' at row 1 at /opt/otrs/Kernel/System/DB.pm line 449." I have run out of ideas now and was wondering if anyone might be able to suggest where I could go next, we are running otrs 5.0.3-01 on CentOS release 6.7 (Final) Many thanks, John