16 Mar
2010
16 Mar
'10
8:15 a.m.
Hi there, For those running into the same issue, I found out you have to set the escalation times to something else than 0 in the queue configuration screen. Else the solution times are not set and hence useless. I haven't found the way to make the response time stats work but I don't need those anyway. Sincerely, JVB