Hi again, sorry for my mails on this issues coming in drop by drop I have to add that the pdf-output on my productive intance only doesn't work for ticket-zooms. Search-results and stats can be made as pdf. stats- and search-pdf-outputs are in landscape orientation, ticket-zoom is in normal-orientation. I temporary switched this through patching Kernel::System:PDF. This results in switch orientations of pdfs, but still only the ticket-outputs are corrupted. On Kernel::System:PDF, there seems to be no possibility for enabling debug. There are no missing images in /var/httpd/htdocs/images/Standard/. which contains 83 files. I summaries: I think the only differences between my working (t) test-instance and my "corrupt" (p) productive-instance are: (t) CGI and articles not available in storage (p) mod_perl and articles available Any hints? Bye, Alex Alexander Scholler schrieb:
Also notice the following error-reporting from kghostview on the damaged pdf...
kghostview ticket_2006021586000083_2007-02-15_07-45.pdf **** Warning: An error occurred while reading an XREF table. **** The file has been damaged. This may have been caused **** by a problem while converting or transfering the file. **** Ghostscript will attempt to recover the data. ERROR: /invalidaccess in --setfileposition-- Operand stack: post_eof_count --nostringval-- 0 Execution stack: %interp_exit .runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- false 1 %stopped_push 1 3 %oparray_pop 1 3 %oparray_pop 1 3 %oparray_pop 1 3 %oparray_pop runexec2 --nostringval-- --nostringval-- --nostringval-- 2 %stopped_push --nostringval-- --nostringval-- --nostringval-- --nostringval-- --nostringval-- --nostringval-- Dictionary stack: --dict:1139/3371(ro)(G)-- --dict:0/20(G)-- --dict:108/200(L)-- --dict:104/127(ro)(G)-- --dict:241/347(ro)(G)-- --dict:17/24(L)-- Current allocation mode is local Last OS error: 2 Current file position is 2352 ESP Ghostscript 8.15.3: Unrecoverable error, exit code 1
Alexander Scholler schrieb:
Hi,
I use v2.1.4 with PDF-output on SuSE 9.3. On this server, I run * a test-instance of OTRS with CGI and * a productive-instance with mod_perl.
Both instances are identically configured and use the same DB. ArticleStorageFS is used, and the test-instance has no files stored within the var/article.
The problem is that the generated PDF-ticket-printings are * correct within the test-instance with CGI * corrupted (cannot be displayed with KPDF, kghostview, Acrobat Reader) within the productive-instance with mod-perl.
The used tickets are really simple (1 article without attachments). Here is for examle one generated pdf from test and productive instance.
-rw-r--r-- 1 user users 147456 15. Feb 07:45 ticket_2006021586000083_2007-02-15_07-45.pdf -rw-r--r-- 1 user users 143852 15. Feb 07:46 ticket_2006021586000083_2007-02-15_07-46.pdf
No OTRS- and Apache-loggings occure.
Does anybody have the same problem?
Bye, Alex
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