[otrs] Blinking Queues and Messages

Hi all, I just installed OTRS as we are evaluating ticket software, and I am a big fan of open source. I just have two questions about OTRS, one is why do certain queues blink, and how can I stop that before I have an epilictic fit? and the second, at the top right it says new message although I have read the message. How do you trigger the new message count to realize you have read the new message??!? Thanks all, Jeff