mmmh so if you try to: select * from salutation where id = (select salutation_id from queue where name like '%yourqueuename%'); in your db everything is corresponding to what you are viewing in admin ? if yes could be some kind of caching problem or the fact that the old signature is part of a previously responded mail ( I mean, it is not that the new signature is at the "bottomest" part of the reply windows ?) On Wed, Sep 2, 2009 at 3:57 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:
Hello,
Yes in the queue configuration it says its using my salutation, but when I go to answer a call that is already logged it uses the one I've disabled.
Rosanna
------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Marco Vannini *Sent:* 02 September 2009 11:06 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Salutations
hi,
did you changed the salutation field in queue configuration too ? MV
On Wed, Sep 2, 2009 at 11:49 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:
Hi,
I am trying to replace the default salutation but with no success. I have made the default salutation 'invalid', created another and made that valid, but for some reason the default one keeps showing up?
What am I doing wrong please?
Thanks Rosanna
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