imwhat ? :D<div><br></div><div>did you enabled in agent properties &quot;<span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; font-weight: bold; ">New ticket notification :&quot;</span><span class="Apple-style-span" style="font-family: Geneva, Helvetica, Arial, sans-serif; font-size: 12px; "> ? does Agent has selected in their properties queues of interest ?</span><br>

<br><div class="gmail_quote">On Thu, Aug 26, 2010 at 3:09 PM, Joseph Thomas <span dir="ltr">&lt;<a href="mailto:jthomas@suyati.com">jthomas@suyati.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

Dear team,<br>                <br>                i have certain things to do in OTRS, please help me ............<br>    <br>    If the administrator or agent is not logged in and a customer is send a queue, they must get an update through an e-mail which we set.....How can it be possible?<br clear="all">


<br>Please give me that certain steps that i want to do in OTRS..immediatly...<br><br>
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