We rebuilt our OTRS server, and took the opportunity to do a fresh install of OTRS 1.1.3 on SuSE 8.2. For each client, we set up three sub-queues: Incoming, Closed and Invoiced. In each client's email system, we set up an account always named "Trouble@clientdomain.com", and we instruct users at each client to use this address when making new tickets. We then make in OTRS POP3 email accounts for each client, and set the queue for newly fetched emails to Incoming. But the emails are not going into the Incoming sub-queue, they are going into the top queue. Plus, no auto responders are being sent (although this probably because the incoming email is going into the wrong queue). Example: Client is Acme Publishing (fake name). We set up a parent queue called Acme Publishing, and the Acme Publishing::Incoming subqueue, along with a POP3 email address "trouble@acmepub.com". OTRS fetches the emails just fine, but deposits them in the Acme Publishing queue, not the Acme Publishing::Incoming queue. So, where do you all think I have gone wrong? Thanks! Mark P.S. In our old OTRS setup, using SuSE 8.1 and OTRS 1.1.2, this setup did work OK. L. Mark Stone President Reliable Networks of Maine, LLC 477 Congress Street, 5th Floor Portland, ME 04107 Tel: (207) 772-5678 Cell: (917) 597-2057 Email: LMStone@RNoME.com Web: http://www.RNoME.com