Hi,
I have previously installed OTRS, and have setup some IMAP email account for its use. The following is my settings:
Type: IMAPS
Username: support@******.com
Password: ********
IMAP Folder: Support (created with Google's tag function)
And the username and password are verified to be correct.
However, when I am testing to have it fetch the email, it shows
Error Message: IMAPS: Can't connect to imap.google.com.
And it supplied the following error message:
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Aug 13 19:36:09 2012
Message: IMAPS: Can't connect to imap.google.com
Traceback (3530):
Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127
Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79
Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424
Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
I have searched over the net, and have attempted to solve it by installed the SSL Perl package, but with no luck. Would anybody please kindly help me to solve the problem?
Thanks.
Best Regards,
----------
Andrew Ying