ticketfreetext would help you archive this.
On Wed, May 13, 2009 at 11:03 PM,
Hello all,
Is there a way to add the Customer Location to the primary queue view, preferably in the right frame directly under the CustomerID field? This would help the technicians that monitor a generic queue to more quickly determine who should assume responsibility for a ticket.
Thanks very much for any help,
Patrick Dillon Manager, IT Shared Services Aleris International Inc.
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