Hi Martin,
[...] $Self->{PhoneViewSelectionType} = 'Queue'; $Self->{PhoneViewSelectionString} = '<Queue>'; [...]
Thank you, this has helped a bit. However, I cannot
seem to add more than one queue this way. For
example, I wish to have a queue for "Support",
"Billing", and "Sales". I put the following in my
Config.pm:
[...]
$Self->{PhoneViewSelectionType} = 'Queue';
$Self->{PhoneViewSelectionString} = 'Queue:
Billing';
$Self->{PhoneViewSelectionString} = 'Queue:
Sales';
$Self->{PhoneViewSelectionString} = 'Queue:
Support';
[...]
However, only the last-listed queue shows up (i.e.,
the "Support" queue), and when I click on the "down
arrow" to see the list of queues, it is in there about
a dozen times. If I comment it out in Config.pm, then
the same thing happens, only witht he "Sales" queue.
I have tried various combinations of setting
'PhoneViewASP' and 'ShowCustomerSelection' to '1' and
'0', but this has not helped.
I even tried using the 'PhoneViewOwnSelection', but it
just gave me an "internal server error".
How do I dsiplay mutiple queues of my own choosing in
PhoneView? It's not so much for staff that I want
this, as much as I would like to have only those
queues I choose to show up in the 'customer.pl' page
(I don't want them to be able to put a ticket into the
'sysadmin-raw' or 'netadmin-raw' queues).
TIA for your help.
Alan Murrell