Good evening ,everyone!

    I have a new problem.

    When I configured queue-group-role，I found that agent can move the ticket into any queue ,but they can not see all of the queues from dropdown "to queue" in "new phone ticket".

    I check the role-group,agent have RO and MOVE INTO right .I am puzzled,can not see but can move into .....why?

 

    My otrs itsm version is 3.3.7