-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello, How can I configure OTRS to forward the verbatim ticket article that was sent (either by email or the web interface) by the customer or agent? Like a mailing list software (of course, modifying the subject -- and probably other email fields -- to contain the ticket ID on the subject). Please note that I known how to change the template for each types of notification using the "Notification Management" page, but I'm not seeing how can I just forward the email like I've said above. TIA! Best regards, Rui Lopes -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGhiUzg6ss8INEYd4RAuNnAKDDYEYY7QRjUYCBxo2zlC4mrFbJqQCeLpVK 22NEeRwkG3Pd7AjeOmkjq5s= =HyXf -----END PGP SIGNATURE-----