Re: [otrs] Installing on a shared hosted server

Just FYI we're using OTRS on three separate virtual shared servers no problem. No modifications to the code at all to handle it, just out of the box installation. You don't need to modify the apache configuration (that I can see anyway) and you certainly don't need mod_perl. (and if you have high enough load to need mod_perl then you're going to want a dedicated system anyway) On Nov 7, 2007, at 8:30 AM, Andy Lubel wrote:

Installing OTRS without root permissions and restricted access to the system is heavy or even inpossible depending on the system you or your provider is using. We recomment to use a dedicated root server to run OTRS where the environment fids the needs of OTRS, web hosting environments very ofthen do not include the system features needed to run OTRS properly (full access to the apache configuration, adding and editing cron jobs, using mod_perl, e.g.).

http://faq.otrs.org/otrs/public.pl? Action=PublicFAQ&CategoryID=31&ItemID=235

On 11/7/07 10:11 AM, "Richard Hinkamp - BeSite" wrote:

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Not possible.

Is possible. When the server has all perl modules, you can upload OTRS and with the correct config it will run. The only thing you probably need is a way to install cronjobs (POP3 fetching, pendingjobs). When you have a web interface for that, you should be ok.

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