Please try to rebuild the Index in the DataBase<br><br>OTRS provides this file to do this.<br><br>/opt/otrs/bin/RebuildTicketIndex.pl <br><br><br><div class="gmail_quote">2011/3/18 Steve Clark <span dir="ltr">&lt;<a href="mailto:sclark@netwolves.com">sclark@netwolves.com</a>&gt;</span><br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">

  
    
  
  <div text="#000000" bgcolor="#ffffff"><div class="im">
    On 03/18/2011 06:42 AM, Marco Vannini wrote:
    <blockquote type="cite">I don&#39;t know if this is the case but when I have DNS
      problems, otrs take a lot of time to do some tasks... <br>
      <br>
      <div class="gmail_quote">On Fri, Mar 18, 2011 at 11:40 AM, Steve
        Clark <span dir="ltr">&lt;<a href="mailto:sclark@netwolves.com" target="_blank">sclark@netwolves.com</a>&gt;</span>
        wrote:<br>
        <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
          <div text="#000000" bgcolor="#ffffff"> On <a href="tel:03%2F10%2F2011" target="_blank">03/10/2011</a> 09:54 AM, Steve Clark
            wrote:
            <blockquote type="cite"> <font face="sans-serif">Hello,<br>
                <br>
                We have been using OTRS 2.4.9 for about 8 months now.
                The ticket creation now takes 25+ seconds where it<br>
                used to take about 5 seconds.<br>
                <br>
                We are running on a  HP DL380 Linux system with Dual
                Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.<br>
                <br>
                Any suggestions for improving performance, cleanups,
                etc.<br>
                <br>
                Thanks,<br>
                <br>
                <br>
              </font></blockquote>
            Hmmm.... no one has any ideas about performance
            degradation???<br>
            <br>
            <br>
          </div>
        </blockquote>
      </div>
    </blockquote></div>
    Hi Marco,<br>
    <br>
    Thanks for the response. I checked out DNS and it seemed to be
    working very well.<div class="im"><br>
    <br>
    <br>
    <br>
    <div>-- <br>
      Stephen Clark<br>
      <b>NetWolves</b><br>
      Sr. Software Engineer III<br>
      Phone: 813-579-3200<br>
      Fax: 813-882-0209<br>
      Email: <a href="mailto:steve.clark@netwolves.com" target="_blank">steve.clark@netwolves.com</a><br>
      <a href="http://www.netwolves.com" target="_blank">http://www.netwolves.com</a><br>
    </div>
  </div></div>

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