I believe I have the user set up correctly on the mail server. I do not see the otrs request hitting the mail server. I get a fast error, below. Please advise, Thanks, [ OTRS ] Admin OTRS (root@localhost) 18:38:53 - 09/03/2008 Error: POP3: Auth for user support/mail.dataforce1.com failed! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Sep 3 18:38:54 2008 Message: POP3: Auth for user support/mail.dataforce1.com failed! Traceback (1640): Module: Kernel::System::MailAccount::POP3::Fetch (v1.4) Line: 86 Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369 Module: Kernel::Modules::AdminMailAccount::Run (v1.5) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.34) Line: 824 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 203 Module: ModPerl::RegistryCooker::run (v1.87) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 DataForeCRM Affordable CRM Solutions 2140 E. Southlake Blvd. STE L 555 Southlake, Texas 76092 817-886-0380 Visit http://www.dataforcecrm.com for CRM screenshots and CRM Blog and Wiki.